Salon Policies

New Clients & Consultations: New-Client Consultations

A 15–20 minute in-person consultation before select services so we can build a real plan together.

All new clients complete an in-person consultation before booking select services. It runs 15 to 20 minutes and covers your goals, inspiration photos, a professional assessment, and strand testing when needed.

If your stylist isn't the best fit for what you're after, we'll refer you to another stylist on the team with notes so nothing gets lost in translation.

A $15 fee secures the consultation appointment and captures your card on file. It is not applied to future services. Your stylist may waive it at their discretion.

New Clients & Consultations: New-Client Service Agreement

Before scheduling, new clients sign a short agreement acknowledging our policies and card-on-file requirement.

Before we schedule services, new clients sign a New-Client Service Agreement acknowledging:

- All salon policies

- Valid card on file requirements

- Cancellation, reschedule, and no-show fees

New Clients & Consultations: New-Client Offers & Promotions

Promotional offers are for new clients and are redeemed during the first service appointment only.

New clients only, redeemable during your first service appointment. It cannot be redeemed after your first service is performed, and cannot be applied to future appointments.

Offers cannot be combined with other promotions, discounts, or gift cards. Mention the offer when you book so your stylist can plan the time for it.

Offers are available with participating stylists only, and one redemption is allowed per guest.

Bookings & Deposits: Card on File

A valid card on file is required for every booking. Booking authorizes us to store it and apply fees per policy.

A valid card on file is required for all bookings.

By booking an appointment, you authorize Drop Dead to securely store your card and charge any fees that apply in accordance with these policies.

Bookings & Deposits: Service Deposits

Non-refundable deposits may be required for extensions, blonding, color correction, and creative color.

Non-refundable deposits may be required for extensions, blonding transformations, color corrections, and creative color services.

When required, deposits:

- Apply toward the service booked

- Are non-refundable and non-transferable outside policy windows

- May be required again when rescheduling outside policy

Bookings & Deposits: Age Requirements

Extension services are for ages 16 and up. Color services are for ages 13 and up.

For safety and service quality, we hold to the following minimums:

- Extension services: ages 16 and up

- Color services: ages 13 and up

Cancellations, Rescheduling & Late Arrivals: Cancellation & No-Show Policy

72+ hours: no fee. 24–72 hours: 50%. Under 24 hours or no-show: 100%. Color corrections within 24 hours: $250.

To keep things fair to both stylists and other clients, cancellation fees are:

- 72 hours or more before your appointment: no fee

- 24 to 72 hours before your appointment: 50% of the scheduled service total

- Less than 24 hours before your appointment, or no-show: 100% of the scheduled service total

- Color-correction cancellations within 24 hours: $250 fee

Fees are not applied to future services. Rebooking after a fee requires a new deposit.

Cancellations, Rescheduling & Late Arrivals: Rescheduling

Same tier fees apply. Two or more consecutive reschedules may result in a booking hold or refusal of future services.

Rescheduling follows the same notice windows as cancellations:

- 72 hours or more: no fee

- 24 to 72 hours: 50% fee

- Under 24 hours: 100% fee

Repeated rescheduling (two or more consecutive reschedules) may result in a booking hold or refusal of future services.

Cancellations, Rescheduling & Late Arrivals: Late Arrival

Arriving more than 15 minutes late may result in a cancellation at stylist discretion and a 50% fee.

Arriving more than 15 minutes late may result in the appointment being cancelled at the stylist's discretion, with a 50% fee applied.

Cancellations, Rescheduling & Late Arrivals: Right to Refuse Service

We reserve the right to refuse service for any lawful reason to protect the safety and culture of the salon.

Drop Dead reserves the right to refuse service for any lawful reason to protect the safety, culture, and environment of the salon.

Service Adjustments, Refunds & Returns: Service Adjustments, Fixes & Refunds

Request adjustments within 72 hours, performed within 2 weeks. Complimentary adjustments cover minor refinements only. All service sales are final.

Adjustment requests must be made within 72 hours of your appointment and performed within 2 weeks.

Complimentary adjustments cover minor refinements only , not changes of mind.

Additional service time or additional product will incur charges.

All service sales are final.

Service Adjustments, Refunds & Returns: Product Returns & Exchanges

Unopened: refund within 7 days. Opened: store credit within 7 days if 90% remains. Extensions: final sale unless unopened and returned within 30 days.

- Unopened products: refund within 7 days

- Opened products: store credit within 7 days if 90% of the product remains

- Hair extensions: final sale unless unopened and returned within 30 days

All returns require a receipt or proof of purchase.

Color, Creative Color & Corrective Work: Creative & Custom Color

Vivid and creative colors need more maintenance, strict at-home care, and often multiple sessions. Results aren't guaranteed beyond your first appointment.

Creative and vivid colors require:

- More frequent maintenance

- Strict adherence to professional at-home care

- Understanding that results are not guaranteed beyond the initial appointment

Multiple sessions may be required. No color services are performed on clients under the age of 13.

Color, Creative Color & Corrective Work: Corrective Color

Corrective color may require multiple sessions. Pricing is based on time and product per session. A plan and estimate are reviewed at your consultation.

Corrective color may require multiple sessions.

Results are not guaranteed.

Pricing is based on the time and product required per session. A plan and estimate will be reviewed during your consultation.

Hair Extensions: Extension Deposits

A non-refundable deposit secures your appointment and covers your custom-ordered hair. It applies toward installation.

A non-refundable deposit is required for all new hair extension installations. The deposit:

- Secures your appointment

- Covers the cost of purchasing your custom-ordered hair

- Is applied toward your installation service

Deposits are non-refundable and non-transferable for any reason, including cancellations or reschedules outside of policy windows.

A new deposit is required if your appointment is rescheduled and falls outside approved policy guidelines.

Hair Extensions: Extension Installation Agreement

Before we order or install hair, extension clients sign an Installation Agreement & Liability Waiver.

All extension clients must sign a Hair Extension Installation Agreement & Liability Waiver before hair may be ordered or installed. The agreement confirms that you understand:

- Required maintenance schedule

- At-home care responsibilities

- Product usage guidelines

- Heat and styling restrictions

- Warranty limitations

- Deposit and cancellation policies

- Risks associated with extension services

Extensions cannot be installed until this agreement has been completed and signed.

Hair Extensions: Warranty & Care Requirements

Follow your stylist's care plan to keep your warranty in place. Improper products, brushing, or missed move-ups void it.

To maintain the integrity and longevity of your extensions:

- Follow all at-home care guidelines provided by your stylist

- Use only professional, extension-safe products recommended by your stylist

- Brush gently and consistently using an approved extension brush

- Avoid excessive heat or tension

- Keep up with required maintenance appointments

Warranty is voided by:

- Improper brushing

- Incorrect or non-recommended product use

- Excessive heat misuse

- Missed move-up or maintenance appointments

- Failure to follow styling or washing guidelines

- Normal wear and tear

Adjustments or replacements due to improper care, client-caused damage, or regular wear and tear are not covered under any warranty. Extension services are not performed on clients under the age of 16.

In the Salon: Social Media & Photo Consent

With your consent, we may photograph your hair for portfolio and marketing. You can decline at any time , no explanation needed.

With your consent, Drop Dead may take photos or videos for marketing or portfolio use. Photos may include:

- Hair only

- Full face (depending on your preference)

You may decline photography at any time without explanation.

In the Salon: Guests & Children

No additional guests or children are permitted unless they are receiving a service.

So we can protect the calm of the space and keep everyone safe, no additional guests or children are permitted in the salon unless they are receiving a service.

In the Salon: Health & Wellness

If you're feeling unwell, please reschedule. Standard cancellation fees apply.

Clients who are ill must reschedule their appointment. Standard cancellation fees apply.

In the Salon: Pricing & Transparency

Pricing reflects time, product, stylist experience, and service complexity. Final cost may exceed the estimate; we tell you before we add.

Pricing reflects:

- Time

- Product used

- Stylist experience

- Service complexity

If services require more time or product than estimated, the final cost may exceed the original estimate. We keep you informed of adjustments as needed. By booking, you agree to pricing discussed during your consultation.

In the Salon: Professional Conduct

We maintain a respectful, inclusive, positive environment. Harassment or aggression will result in refusal of service.

Drop Dead maintains a respectful, inclusive, and positive environment.

Disrespectful, harassing, or aggressive behavior will result in refusal of service. We reserve the right to deny service to any client for any lawful reason.